CANCELLATION POLICY

Please notify us 24 hours prior to your appointment if you need to cancel or reschedule.

Late cancellations or missed appointments will incur a 50% charge of the total service(s) to the credit card on file.

If your appointment falls on a Monday, kindly let us know by Saturday, as we’re closed on Sundays.

LATE POLICY

If you happen to be running late, please give us a quick call or send a text at 571-464-3761. We understand that life happens!

Your stylist may need to adjust or reschedule your appointment accordingly to respect the rest of their clients’ time for the day.

Unfortunately, if your appointment needs to be canceled due to lateness, a 50% charge of the total service(s) will be applied to the card on file.

IN STUDIO GUIDELINES

Your comfort and safety are essential to us. Face masks are optional, but if you prefer your stylist to wear one during your appointment, just let us know.

To maintain a clean and pleasant environment, we kindly ask that you refrain from bringing outside food. However, drinks are absolutely fine!

When arriving for your appointment, we request that you come alone, except when an adult needs to accompany a minor who cannot be left unattended. We’re often a full house so our waiting area is specifically for clients waiting for their appointment or undergoing a processing service.

GRATUITY

Should you feel inspired to leave gratuity after your appointment, cash is preferred. We also accept Zelle.  Please note that gratuity cannot be left via credit cards.

REDO POLICY

Our priority is for you to love your hair! If, for any reason, you’re not fully satisfied with your new hairstyle, please reach out to us within two weeks. The stylist who performed the original service will gladly make adjustments to ensure your desired look.

After two weeks, we consider it a new service, and if you choose to see a different stylist, it’s also considered a new service opportunity.

PRODUCT EXCHANGES

We want you to be completely satisfied with your purchase! If you’re not thrilled with a Bumble and Bumble product you’ve bought from us, we offer exchanges within 60 days of purchase for unopened or lightly used items. Let’s find the perfect product for your hair!

Currently, we do not offer returns.

PARKING

We’ve got you covered with nearby parking options! The closest free public lot is in front of the studio location.

QUESTIONS OR CONCERNS

Please stay in touch! Don’t hesitate to reach out via text to our texting line at 571-464-3761.